About 360Works Cloud FileMaker Hosting
Cloud Hosting Services
360Works offers FileMaker hosting plans to safely keep your data in the cloud and provide access to your FileMaker solutions in FileMaker Pro Advanced, FileMaker Go, and FileMaker WebDirect. It has always been a best practice to move your FileMaker Server to cloud hosting for more security and scalability. Now, it is more critical than ever to move away from on-premise hosting and put your FileMaker data on the cloud where everyone can access it no matter where they are working from. At 360Works, we recognize how important this is, and we are offering complete FileMaker hosting services.
Once you sign up for FileMaker Hosting with 360Works, you can cancel anytime within the first 7 days. Try now, risk free!
Benefits of Hosting with 360Works Cloud
$10,000 Backup Guarantee
360Works is confident that our automated backup process will always have you covered. So confident, in fact, that we offer a $10,000 guarantee* in case you were to ever lose data without a backup available. Hosting with 360Works is the smartest and safest way to protect your data. See backup guarantee terms and conditions at the bottom of this page.
Ransomware Protection
Having your server hosted in the cloud is much safer than on-premise hosting. 360Works hosting uses AWS snapshots to create non-writable, non-deletable daily backups of your critical data. Even if an attacker hacks your server and deletes or encrypts your live data, the backups are untouchable. During the Amazon Web Services (AWS) Public Sector keynote at AWS re:Invent, AWS Worldwide Public Sector VP Teresa Carlson mentioned the world is witnessing an increasingly complex security environment, with constant cyber-security attacks. “...One of the things we actively talk about with government is a move to the cloud in order to detect and defend potential cyberattacks,” she said. At 360Works, we recognize the importance of keeping your critical data safe.
Upgrades to Latest FileMaker Server Versions
When a new version of FileMaker Server ships, we’ll update your server for you at no charge, when you decide that you’re ready. Unlike an on-premise server, the downtime is usually less than 10 minutes, because we spin up a new virtual server in parallel, and just transfer the data volume after the new server is prepped and ready.
All 360Works Products Supported, Plus MirrorSync Comes Pre-installed!
We allow you to install 360Works plugins on the server, and can do a better job supporting and helping you with plugin usage. Additionally, when you host with 360Works, your server will have MirrorSync pre-installed (license key is purchased separately). This makes it simple to deploy offline copies of your hosted database to people working at home or in the field, whether that’s on laptops, iPads, or iPhones. It also makes it very easy for you or your developer to work on a separate copy of the database from home, and then deploy that version to your FileMaker Server with a single button click.
Fast and Full Migration Service
Getting your files moved from your existing server to a 360Works cloud-hosted server couldn’t be easier - just call us! For a nominal fee, we’ll remotely connect to your existing server and move all of the files to a 360Works server, usually with less than an hour of downtime. We’ll even take care of setting up your backups and custom schedules. Of course, you can do the migration yourself if you’d prefer.
After-hours Priority Support Option
For an optional $30 monthly charge per server, priority support hosting customers receive a direct-dial phone number to connect with us from 7am - 11pm Eastern Time / 4am - 8pm Pacific Time, 7 days a week. This premium support is provided by knowledgeable, full-time 360Works employees, not an outsourced call center. Read the details for support plans at the bottom of this page.
AWS Certified Support - Member of the Amazon Partner Network
360Works, like many hosting providers, runs on Amazon Web Services (AWS) - but unlike many hosting providers, we have two personnel on staff with AWS Architect certifications, and are a member of the Amazon Partner Network (APN). We’ve been using AWS since 2008, and our President Jesse Barnum has presented at the FileMaker Developer Conference on AWS deployment in 2016, and API integration in 2018. Jesse created and donated to the community a re-usable set of scripts that allow FileMaker to communicate directly with AWS API’s. When you host with 360Works, you’re benefiting from a deep pool of technical knowledge that includes FileMaker Server, AWS, and how to make them work perfectly together.
Disaster Recovery - Best Solution for Server Crashes
For some customers, extended downtime can spell the end of their business. With 360Works hosting, we can set up multiple servers in different regions around the world that are kept in constant sync with each other, allowing your business to continue even if an entire AWS region were to go offline. Contact us for details.
Global reach for fastest performance
Because we run on edge hardware, we can deploy your server wherever you and your customers are. Select from any of the locations that we support for the fastest performance
Where we Host
Monthly Pricing Plans
Byte - starting at $75/month | Megabyte - starting at $110/month | Gigabyte - starting at $180/month |
|---|---|---|
| 2 Processing Cores | 2 Processing Cores | 4 Processing Cores |
| 4 GB RAM | 8 GB RAM | 16 GB RAM |
| 60 GB Boot | 60 GB Boot | 60 GB Boot |
| 20 GB Database Volume | 20 GB Database Volume | 20 GB Database Volume |
| 100 GB Backup | 100 GB Backup | 100 GB Backup |
| 25 GB Data Transfer | 25 GB Data Transfer | 25 GB Data Transfer |
| Server Monitoring | Server Monitoring | Server Monitoring |
Extended (Priority) Hosting Support
All Hosting Clients can receive free support for their hosting environments during our business hours (10:00 AM - 6:00 PM Eastern Time/Monday - Friday) using our ticket submission service and will have their issues addressed on a first come, first served basis.
However, for clients who desire immediate assistance for any issues that occur, we have Priority Hosting Support available at a fee of $30 per month. Clients with Priority Hosting Support will have their tickets sent to the top of the queue for immediate response and also have access to our hotline which is open 7 AM - 11 PM Eastern Time / 4 AM - 8 PM Pacific Time, 7 days a week.
For all 360Works hosting support, please note: support only applies to problems with FileMaker Server itself. This does not cover issues related to other services such as MirrorSync, plugins or user issues.
Why 360Works Hosting?
360Works Hosting Advantages:
360Works Hosting Advantages:
360Works Hosting | FileMaker Cloud |
|---|---|
| Full support for the Data API | Data API is unusable due to a serious bug |
| Full support for XML Custom Web Publishing | No XML Custom Web Publishing |
| Full IPv4 and IPv6 Support | No IPv6 support, only IPv4 |
| Supports all licensing types (teams, concurrent, site license, solution bundle) | Only supports licensing for teams |
| Login with regular FileMaker Accounts, Active Directory, or OAuth with Amazon, Facebook, and Google | Login only with Claris ID, which must be purchased for all users, even ones who already own FileMaker. This also creates problems for working on offline copies, which can’t use Claris ID. |
| Tested support for up to 500 users | Tested support for up to 250 users |
| Supports ODBC / JDBC access | No ODBC / JDBC support |
| Supports any type of scheduled script | Only supports backup scheduled scripts |
| Available in the United States, Canada, Europe, Japan, and Australia, plus South Africa, India, Singapore, Bahrain, and Brazil. | Available in the United States, Canada, Europe, Japan, and Australia |
| Supports server-side plug-ins for scheduled scripts, Perform Script on Server, and Web Direct. | No server-side plugin support |
| Supports automated deployment of new database versions with 360Deploy | Deploying a development version to the production server is a manual task |
| Upgradeable to 24,576 gigabytes of RAM, 224 CPUs | Upgradeable to 64 gigabytes of RAM, 16 CPU |
| Pay per quarter (3 months) in advance | Pay per year in advance |
| Supports automatic file downloads for MirrorSync users | Does not support downloads via API, administrator must do this manually in web console |
| Supports multi-server synchronization setups | Does not have any API to upload or download files, making this impossible |
| Supports encrypted or unencrypted databases | Only supports encrypted databases, making it inconvenient for offline synchronization |
FileMaker Cloud Advantages:
FileMaker Cloud Advantages:
360Works Hosting | FileMaker Cloud |
|---|---|
| No OData support | Supports OData standard |
| Does not support multi-factor authentication | Supports multi-factor authentication |
Pricing, 20 Users:
360Works Cloud (Megabyte, 8 gigabytes RAM) | FileMaker Cloud Essentials | FileMaker Cloud (8 gigabytes RAM) |
|---|---|---|
| $5,020 | N/A, only supports 5-10 users | $10,320 |
| 20 gigabytes data + 100 gigabytes backup. Additional 100 gigabytes of storage would add $240 to annual price. | N/A, only supports 5-10 users | 120 gigabytes data |
| $2.40 per gigabyte | N/A, only supports 5-10 users | $6.00 per gigabyte |
| 125 | N/A, only supports 5-10 users | 125 |
Pricing, 5 Users:
360Works Cloud (Byte, 4 gigabytes RAM) | FileMaker Cloud Essentials | FileMaker Cloud (4 gigabytes RAM) |
|---|---|---|
| $1890 | $1,260 | $2,588 |
| 20 gigabytes data + 100 gigabytes backup. Additional 100 gigabytes of storage would add $240 to annual price. | 10 gigabytes data, non-upgradeable | 30 gigabytes data |
| $2.40 per gigabyte | Cannot add storage | $6.00 per gigabyte |
| 125 | 3 | 125 |
Paying for Hosting Service
Auto Recurring payments are generated quarterly at the beginning of the last month of each quarter to the credit card on file. Initial quarterly payment will be prorated to the start date of hosting service.
Online access to your billed account activity is available through our Client Payment Portal at www.payments.360works.com using your assigned access code emailed to you upon initial setup. You also have the ability to change or update your payment information through this Client Payment Portal.
A one-week initial trial is included with all new service, in which time you can cancel hosting service at no charge.
You can cancel anytime with 1 month notice. Cancellations must be emailed to support@360works.com. Cancellations will be confirmed by email reply within 48 hours of receipt of your request. If you do not receive a reply confirmation in this time, please call our office and resend email to assure a timely cancellation.